Our promise to you
Providing service excellence
Our clients are the core of our business and providing you with a service to the very best of our ability really matters to us.
Therefore we have stated our service commitments to you, a selection of which is set out here, but please feel free to contact us if you would like to discuss our customer service agreement in more detail.
- Respond to all telephone calls and emails within one business day
- Act with integrity and honesty at all times
- Respect your confidentiality
- Accept all feedback as an opportunity to improve our service
- Be friendly, courteous and responsive at all times